Shipping & Returns
RETURN POLICY
Please lodge your requests online here -> Returns Portal
Follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us, and our USA or Australian returns address(depending on your region).
MAOI is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.
Return shipping and any reverse duties are the responsibility of the customer.
DOMESTIC US SALES POLICY
If you would like to make an exchange for a different size or for another item, the request has to be made within 7 days of receiving your goods. After receiving approval for your exchange or store credit, please package your suit securely and send it back to the provided address, along with your original receipt. Please be sure to obtain a tracking number with your return to insure proof of delivery. Please follow our guidelines below. NO STORE CREDIT ON SALE ITEMS - ALL SALE ITEMS ARE FINAL SALE.
Please note the following Return Policy Guidelines:
- We gladly accept returns for store credit only when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns not abiding by this policy will be returned to sender
- Please fold your return items with care and package them securely as received
- Please be sure to obtain a tracking number with your return to ensure proof of delivery
- All sale items are final sale and not eligible for store credit
- Original shipping costs are non-refundable
- Customer pays for return shipping (except when receiving wrong item or size)
Get extra coverage: WE ARE PARTNERS OF ROUTE - YOU CAN ADD ROUTE TO YOUR ORDER WHEN CHECKING OUT - Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. Keep your eye out for 1-Click Protect when shopping online. Route is covering the cost to neutralize your shipping emissions when you order "1-Click Protect + Green" at checkout with one of our Green Partners. Each order supports their reforestation project in Brazil.
INTERNATIONAL SALES POLICY
Due to high shipping costs, we are not able to cover the cost of outbound shipping for exchanges on International orders.
Please note the following Return Policy Guidelines:
- We gladly accept returns for store credit only when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place.
- Please fold your return items with care and package them securely as received
- Please be sure to obtain a tracking number with your return to ensure proof of delivery.
- Original shipping costs are non-refundable
- Customer pays for return shipping on exchanges or credit store
- Outbound exchange item shipping is charged to customer
- All sales are final on sale items
As noted above, we are not responsible for any goods lost or damaged in transit.
CUSTOMS & DUTIES
International orders may be subject to customs and duty changes the which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping charges.
FAULTY ITEMS
Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged.
If your order is a faulty item,
Please go on our Returns and Exchanges portal HERE
SALE ITEMS
Returns or refunds are not available on sales items this includes the use of discount codes.