Shipping policy

RETURN POLICY

 

All prices listed on our website are in USD $. Maoi does not offer refunds and our policy is a store credit only policy.

 

Please go on our Returns and Exchange Portal below and follow our Return Policy Guidelines below prior to returning any items.

Returns Portal

DOMESTIC US SALES POLICY

If you would like to make an exchange for a different size or for another item, the request has to be made within 7 days of receiving your goods. After receiving approval for your exchange or store credit, please package your suit securely and send it back to the provided address, along with your original receipt. Please be sure to obtain a tracking number with your return to insure proof of delivery. Please follow our guidelines below. NO STORE CREDIT ON SALE ITEMS - ALL SALE ITEMS ARE FINAL SALE.

Please note the following Return Policy Guidelines:

  • We gladly accept returns for store credit only when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns not abiding by this policy will be returned to sender
  • Please fold your return items with care and package them securely as received
  • Please be sure to obtain a tracking number with your return to ensure proof of delivery
  • All sale items are final sale and not eligible for store credit
  • Original shipping costs are non-refundable
  • Customer pays for return shipping (except when receiving wrong item or size)

 

LOSS OR DAMAGE

Please note that Maoi is not responsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.

 

Additionally, Maoi is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

 

INTERNATIONAL SALES POLICY

Due to high shipping costs, we are not able to cover the cost of outbound shipping for exchanges on International orders.

Please note the following Return Policy Guidelines:

  • We gladly accept returns for store credit only when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place.
  • Please fold your return items with care and package them securely as received
  • Please be sure to obtain a tracking number with your return to ensure proof of delivery.
  • Original shipping costs are non-refundable
  • Customer pays for return shipping on exchanges or credit store
  • Outbound exchange item shipping is charged to customer
  • All sales are final on sale items

As noted above, we are not responsible for any goods lost or damaged in transit.

 

CUSTOMS & DUTIES

International orders may be subject to customs and duty changes the which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping charges.

 

FAULTY ITEMS

Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged.

If your order is a faulty item,

Please go on our Returns and Exchanges portal HERE

 

SALE ITEMS

Returns or refunds are not available on sales items this includes the use of discount codes.